Terms & Conditions

Terms & Sale Conditions

The site, or third parties on the site, may provide links to other sites or resources over which Luxello or any of its parent companies or subsidiaries has no control.
Luxello is not liable for the content, advertising or product information or any other materials displayed at those sites.


COPYRIGHT

This site and its contents are subject to copyright. The copyright is owned by Luxello USA, or in the case of some material, a third party.


USE CONDUCT

This site includes product photography, product content and technical drawings (collectively, the “Content” which are protected by worldwide copyright and trademark, and by other international laws protecting intellectual property). Luxello USA takes care in presenting the colour of products as accurartely as possible, however it must be noted that computer/tablet/mobile devices all differ in terms of screen quality and colour representation.


DISCLAIMER OF WARRANTY

You understand and agree that all content provided on this site (
Luxello.com) is provided on an “as is” the information provided on this site is provided “as is” and without warranties of any kind either express or implied. To the fullest extent permissible pursuant to applicable law, Luxello disclaims all warranties, express or implied. The content on the site may contain inaccuracies and/or typographical errors Luxello USA does not warrant the accuracy or completeness of the content or the reliability of any advice, opinion, statement, price, color, availability or other information displayed or distributed through the site. You agree that all information shall be used at your own risk.

All our products  come with a one year warranty. The warranty starts on the date the product was delivered. For most of our products we carry parts which can be ordered. To order parts please email sales@luxello.com .
In no event shall Luxello, its parent company, subsidiaries, affiliates, agents, officers, employees or suppliers be liable to any entity for any indirect, special, exemplary, consequential or other damages.


SHIPPING & RETURNS 

All stocked products ship in 2- 5 business days with a UPS in North America or via USPS and Fedex to Canada.

Custom or “Made to Order” address backplate panels and illuminated room number signs are made to order and take 2-4 weeks before they are ready to ship

To request a return please email shipping@luxello.com please provide your invoice number from your original order.  Returns are accepted within 10 days upon receipt. All returns are subject to a fifteen percent restocking fee. We do not refund any S&H charges. 

Custom orders or “Made to Order” products which include custom address backplate panels including vertical or horizontal panels as well as any illuminated address sign and doorbell system. These products are made to order and are non-returnable. 


PRIVACY POLICY

YOUR PRIVACY Luxello USA is committed to respecting your privacy. We use the information we collect to process orders and to provide a more personal experience. We will not sell or disclose any personal information that identifies you to any third party. When you place an order with Luxello USA, your personal information and credit card information are secure. Credit cards payments are processed by either Paypal or Stripe. We do not store any personal information on our website or servers. 


EMAIL COMMUNICATION

We may contact you by email to respond to customer service questions you have submitted, or to address a problem affecting the use of the site, or to send you a confirmation message.


CORRECTION OF PERSONAL INFORMATION

If your personal information (e.g., address or telephone number) changes, or is no longer correct, we will provide a way to correct, update or remove your personal information. We also may communicate with you to provide or request updated information about your order or your account. You may be contacted by email at sales@luxello.com


CONTACT

If you have any questions about this privacy policy, or about the information collection practices of Luxello USA please contact us at sales@luxello.com