RETURNS POLICY

All stocked products ship in 2- 5 business days with a UPS in North America or via USPS and Fedex to Canada.

Custom or “Made to Order” address backplate panels and illuminated room number signs are made to order and take 2-4 weeks before they are ready to ship

To request a return please email shipping@luxello.com please provide your invoice number from your original order.  Returns are accepted within 10 days upon receipt. All returns are subject to a fifteen percent restocking fee. We do not refund any S&H charges. 

Custom orders or “Made to Order” products which include custom address backplate panels including vertical or horizontal panels as well as any illuminated address sign and doorbell system. These products are made to order and are non-returnable. 

CONTACT

If you have any questions about this privacy policy, or about the information collection practices of Luxello USA please contact us at sales@luxello.com